In the first part of this post, Defining a Great Customer Experience – Starting at the Top, we talked about the difficulties in defining a great customer experience, how its more than just “Delivery > Expectations”, and how a great experience starts at the top of the companies funnel. The expectations provided during the Awareness, […]
Why Customer Success is the Future of Customer Service
Meal Kit Industry worth over $1.5 billion; Blue Apron Holding recently went public Top 5 SaaS companies – Salesforce, Microsoft, Adobe, Box, Amazon Web Services Ford, Porsche, Volvo, BMW, and Cadillac are offering drivers options to subscribe instead of lease Stitch Fix’s market cap is north of $2 billion Birchbox’s subscriber list has grown 1777% […]
What are you building? I’m building a [Customer Service] cathedral.
![What are you building? I’m building a [Customer Service] cathedral.](https://i1.wp.com/thepaceofservice.com/wp-content/uploads/2018/03/pantheon.jpg?fit=283%2C178&ssl=1)
What are you building? I’m building a [Customer Service] cathedral. Consider the story of two stonemasons. You walk up to the first stonemason and ask, “Do you like your job?” He looks up at you and replies, “I’ve been building this wall for as long as I can remember. The work is monotonous. I work […]
Customer Service Needs a Romper Room Magic Mirror or Transparency is Innovation
By michaelpace on April 23, 2012 Magic Mirror, tell me today Did companies do as they say, I see Costco, Ritz Carlton, and Starbucks … Ah nostalgia. If you grew up in the late 70’s and the 80’s, you probably remember Miss Molly and the show that was Romper Room. At the end of every […]