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The 6 Common Traits of the Greatest Customer Experience Providers

In the first part of this post, Defining a Great Customer Experience – Starting at the Top, we talked about the difficulties in defining a great customer experience, how its more than just “Delivery > Expectations”, and how a great experience starts at the top of the companies funnel.  The expectations provided during the Awareness, […]

Filed Under: Customer Service, Customer Success, Leadership, Uncategorized Tagged With: Community Management, customer experience, customer experience management, customer satisfaction, customer service, customer success, Leadership, marketing

Why Customer Success is the Future of Customer Service

Meal Kit Industry worth over $1.5 billion; Blue Apron Holding recently went public Top 5 SaaS companies – Salesforce, Microsoft, Adobe, Box, Amazon Web Services Ford, Porsche, Volvo, BMW, and Cadillac are offering drivers options to subscribe instead of lease Stitch Fix’s market cap is north of $2 billion Birchbox’s subscriber list has grown 1777% […]

Filed Under: Customer Service, Customer Success, Leadership Tagged With: box, customer experience, customer experience management, customer satisfaction, customer service, customer success, customer support, subscription, subscription services

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