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The 6 Common Traits of the Greatest Customer Experience Providers

The 6 Common Traits of the Greatest Customer Experience Providers

In the first part of this post, Defining a Great Customer Experience – Starting at the Top, we talked about the difficulties in defining a great customer experience, how its more than just “Delivery > Expectations”, and how a great experience starts at the top of the companies funnel.  The expectations provided during the Awareness, […]

Filed Under: Customer Service, Customer Success, Leadership, Uncategorized Tagged With: Community Management, customer experience, customer experience management, customer satisfaction, customer service, customer success, Leadership, marketing

Why Customer Success is the Future of Customer Service

Why Customer Success is the Future of Customer Service

Meal Kit Industry worth over $1.5 billion; Blue Apron Holding recently went public Top 5 SaaS companies – Salesforce, Microsoft, Adobe, Box, Amazon Web Services Ford, Porsche, Volvo, BMW, and Cadillac are offering drivers options to subscribe instead of lease Stitch Fix’s market cap is north of $2 billion Birchbox’s subscriber list has grown 1777% […]

Filed Under: Customer Service, Customer Success, Leadership Tagged With: box, customer experience, customer experience management, customer satisfaction, customer service, customer success, customer support, subscription, subscription services

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