I am incredibly fortunate.
I wake up each day envisioning how I can inspire companies to create environments, journeys, and actions that help make their customers more successful. I believe, wildly successful companies start with successful customers and associates. In 2012, I started and built my consultancy through strong values, discipline, and sharp customer focus. Since then, I have built awe-inspiring experiences resulting in worldwide leading customer experience scoring for a variety of industries and organizations.
I engineer monumental and awe-inspiring customer experiences; I build cathedrals of customer experience. Starting with a solid foundation of Culture, the Best Talent, Process Management, the Right Technology, and Data Insights, I construct the pillars of a customer experience strategy for your contact center or customer care teams, and deliver an awe-inspiring experience.
I love a good customer service story (or even a bad one). Giving me a call or sending a note, does not obligate you to anything, other than sharing a story. If I think I can help personally, we can architect the plan together. If another company or person is a better fit, I believe in random acts of connection.