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What are you building? I’m building a [Customer Service] cathedral.

What are you building? I’m building a [Customer Service] cathedral. Consider the story of two stonemasons.  You walk up to the first stonemason and ask, “Do you like your job?”  He looks up at you and replies, “I’ve been building this wall for as long as I can remember.  The work is monotonous.  I work […]

Filed Under: Customer Service, Leadership, People Tagged With: cathedral, customer experience, customer satisfaction, customer service, foundation, start with why, stone masons, Strategy

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