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Straight from the Unicorn’s Mouth

By michaelpace on July 11, 2011 “How do you guys do Social Media Customer Service and do it well?” I might be paraphrasing, but that is probably the most common question that has been asked of me during the past 2 years at Customer Service and Call Center conferences.  In this post, I thought I […]

Filed Under: Community, Customer Service, Leadership, Organizational Structure, People, posts, Social Media, Uncategorized Tagged With: associate, Community, Community Management, conferences, Constant Contact, Constant Contact Community, content, CTCTHelp, curation, customer experience, customer service, empowerment, Klout, Leadership, people, social business, social influence, Social Media, support, Tiffany & Co., Trust, unicorn, Zappos

Can Location Based Services provide the next great WOW Customer Service Moment?

By michaelpace on July 6, 2011 While sitting on the white sand beaches of Cancun last week*, I was thinking about Foursquare’s announcement that they have reached 10,000,000 users.  10 MILLION users is not chump change.  Now when you include other Location Based Services like Facebook Places (30-40M+), SCVNGR (1M+) and Gowalla (~2M), and then […]

Filed Under: Customer Service, Leadership, Organizational Structure, Social Media, Uncategorized Tagged With: aaronstrout, Constant Contact, CTCTHelp, customer experience, customer service, Foodspotting, Foursquare, GetGlue, Gowalla, Hootsuite, Instagram, LBM4D, LBS, Leadership, Location Based Services, Mitch Joel, retail, SaaS, schneidermike, SCVNGR, social business, Social Media, Soundtracking, Tumblr, WOW

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