By michaelpace on September 9, 2013 As a little man, Boba Fett was by far the coolest Star Wars character ever. He had a jet pack, wrist rockets, and an outfit designed with attitude. I never thought about it back then, but his outfit and weaponry was not all that made him cool. And it […]
Using Communities for Customer Support
By michaelpace on March 18, 2013 Overview: A majority of organizations are using some sort of community based support model or have considered doing such. The question is, are you seeing the results and cultivating real relationships with your customers? It is known customer communities can be an incredible source of support, for both your […]
Community Manager: Help Yourself
By michaelpace on March 14, 2013 As Tom Jones says, “We are always told repeatedly The very best in life is free And if you want to prove it’s true Baby I’m telling you This is what you should do Just help yourself … ” Community Management is a new and exponentially growing career field. […]
Everyone can be a Community Manager & Happy Community Manager Appreciation Day
By michaelpace on January 28, 2013 If you are a “registered” or “titled” Community Manager, have a great Community Manager Appreciation Day – whether others folks in your company know it, we all love and appreciate your work. Throughout the day, I have seen amazing content being produced and curated by a number of social […]
Usual, Great, and Future Leading Companies
By michaelpace on January 14, 2013 How Most Companies Sell & Add Value: How Great Companies Sell & Add Value: How Future […]
It’s Time to Grade My 2012 Predictions – Customer Service Fortune Cookies for 2012
By michaelpace on December 19, 2012 Before I let my crazy cousin Pacefucious make any predictions for 2013, we need to hold him accountable for his previous Confucius-like prophecies. Complete, wild guess predictions and thoughts by my cousin Pacefucious about the trends in Customer Service for 2012. Note: The practice of adding “in bed” may […]
My 3 All Time Favorite Communities (& Why)
By michaelpace on November 26, 2012 I’ve used a lot of analogies to help explain communities and community management to executives and business owners: – A community is not a sandbox for your customers to play in. Nothing grows in a sandbox. Think of it as a garden. A garden requires structure and planning, needs […]
Visual Service can be Proactive Customer Service
By michaelpace on August 8, 2012 We are living in a visual world, and I am visual girl (ummm guy). Even back then Madonna knew the importance of how visual we are as human beings. Whether it was provocative videos, suggestive stage acts, or pointy cone-shaped bras, she understands the impact of using “visual aids” […]
Social’s First Real Customer Service Centric Platform? Product Review: Social Dynamx
By michaelpace on May 13, 2012 “No social enterprise transformation strategy can succeed unless Customer Service plays a central role.” said Michael Maoz, Vice President and Distinguished Analyst for Customer Strategies research at Gartner. “Current structures are inadequate. The challenge for senior management is to engineer the necessary processes and technology changes that will allow […]
I discovered my Social Media ROI? Or How much is your personal development worth?
By michaelpace on March 30, 2012 I am not that big of a fan of the term “Social Business”. I love the broader concept of using social tools and networks to more effectively and efficiently achieve business goals. For a more […]