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Why NPS should stand for Near Pointless Scoring

By michaelpace on February 28, 2012 Just stop for a second and answer a question for yourself: Why are you measuring Net Promoter Score (NPS)? Does it provide you the best insight to your customer’s satisfaction? Maybe you read The Ultimate Question six years ago, and have found your silver bullet to customer service? Or […]

Filed Under: Customer Service, Leadership, posts, Social Media, Uncategorized Tagged With: Behavioral, behavioral scoring, customer experience, customer service, engagement, Leadership, marketing, Net Promoter Score, NPS, social graph, Social Media

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