By michaelpace on February 26, 2013 Take two of these every 4 hours for 5 days Go home and rest Drink plenty of fluids Make some chicken soup Take ibuprofen to reduce fever Gargle salt water for a sore throat Steam to loosen congestion Etc… We’ve all been there. There is something wrong with our […]
Why NPS should stand for Near Pointless Scoring
By michaelpace on February 28, 2012 Just stop for a second and answer a question for yourself: Why are you measuring Net Promoter Score (NPS)? Does it provide you the best insight to your customer’s satisfaction? Maybe you read The Ultimate Question six years ago, and have found your silver bullet to customer service? Or […]