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How do you value the Customer Experience Executive role?

By Larry Streeter on October 19, 2011 A week or so ago, I was having a conversation with the SVP of Customer Service for a well known SaaS software company when the conversation turned to determining what value a Customer Experience Officer role would bring to their organization.  This was a company that clearly gets […]

Filed Under: Customer Service, Leadership, Organizational Structure, People, Uncategorized Tagged With: CEM, customer experience management, customer service, customer support, Leadership, Net Promoter Score, NPS, operations, people, User Experience

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