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Stop operationalizing Social Customer Service (for now)

By michaelpace on May 8, 2011   Audience for this post: Customer Service Leaders, Call Center Leaders, Partners/Vendors, SCRM peeps, Social Media Consultants Not for: People who understand social business, social tools, and practice more than just daily   I love what I do.  I [attempt to] thrill customers who choose “alternative” channels to receive […]

Filed Under: Business Process Management, Customer Service, Leadership, People, Social Media, Uncategorized Tagged With: conferences, customer experience, customer service, Leadership, NECCF, operations, SCRM, social business, Social Media, TED, WFM, Workforce Management

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