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Shocker: Great Customer Service is not for everyone

By michaelpace on July 18, 2011 Great Customer service is not for everyone. There I said it.  My fellow customer service leaders may hate me for saying it, but it is true. After reading a great post on B.L. Ochman’s blog “Google’s missing link: customer service. It has none.”, we began engaging in a conversation […]

Filed Under: Customer Service, Leadership, Organizational Structure, Uncategorized Tagged With: @whatsnext, BL Ochman, BP, CNNMoney, Constant Contact, customer experience, customer service, Exxon, Good to Great, google, hedgehog, IBM. Apple, Jim Collins, Leadership, Microsoft, social business, Walmart

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