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A Complete Voice of the Customer Program

What do my customers ……… Want Need Wish Crave Demand Desire Yearn For Require Fancy Hunger Have a hankering for    ? Simple questions with difficult answers.  Where do you get the answers?  Most would suggest going to the source, your customers, and I agree.  Many companies today utilize Voice of the Customer [VoC] programs to […]

Filed Under: Customer Service Tagged With: customer experience, customer experience management, customer service, Net Promoter Score, NPS, Social Media, VOC, voice of the customer

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