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Snowballing Incredible Customer Experiences

“Life is like a snowball. The important thing is finding wet snow and a really long hill.” – Warren Buffett This article originally appeared in ICMI’s Social Media Resources. It is such a perfect simile. We’ve all had those moments, for good or for not-so-good, when our actions build upon the previous, and create either […]

Filed Under: Customer Service, posts, Social Media, Social Organization, Uncategorized Tagged With: Community Management, customer experience, customer service, cycles, knowledge management, Snowball, Social Media, virtuous

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