By michaelpace on July 25, 2012 What the hell happened last Friday in the social business world? Did the planets align to erase the business brains of people at the customer facing keyboards of 3 disparate companies? Alien hackers took over twitter and customer relationship accounts? Or did 3 companies just get lazy while working […]
How to Develop Rockstars in Your Organization
By michaelpace on July 17, 2012 Over the past few months, I have acquired a tremendous amount of lessons learned for the job hunt, finding an opportunity you love, and uncovering if you will be a cultural fit. I’ll document the best practices as soon as I am firmly landed. In the meantime, I have […]
Is it time to flip Customer Service on its side? – along with Marketing, Sales, Product, etc…
By michaelpace on february 15, 2012 I am not sure who originally designed how organizations should be aligned. Maybe it was the armies of the past, the mafia or some random Joe who gets no credit for how 99% of businesses are structured today. There is a Marketing Department, Sales, Customer Service, Product, IT, Human […]
My Own Personal Intersection
By michaelpace on November 30, 2011 I started this blog because I believe there is true opportunity at the intersection of Customer Service, Social, Business Process Management and People Leadership. I also believe I can help. We work and live in the most fluid environment since the Industrial Revolution. The more we can have thoughtful […]
The Next Innovation in Social will come from (wait for it) . . . HR
By michaelpace on October 3, 2011 No, not some hybrid formation of technology from Hashable and Radian6 or something of the like, good ol’ Human Resources. Yes, Human Resources. Of course, new technology will continue to flood our lives in alpha, beta and full rollout versions, but they are mostly all incremental changes or consolidation […]
Stop talking about TRUST, measure it
By michaelpace on May 1, 2011 This post is a piggy-back from Christine Perkett’s (@missusP) written thoughts after her discussion panel at the Social Media and Communities 2.0 Strategies conference, go to PerkettPRsuasion.com for more of the original conversation. The topic of TRUST has been a personal soapbox item recently. I read 30-40 blog posts […]