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Social Star Wars Saga Episode III: Revenge of the Sith

By michaelpace on November 10, 2011 Pre-prequel: With the recent release of the Star Wars saga on Blu-ray, I feel compelled to finally put together my official Social Star Wars Blog Saga. Enjoy all of you fantastic nerds. Episode I: The Phantom Menace Episode II: Attack of the Clones I love what I do.  I […]

Filed Under: Customer Service, Leadership, People, posts, Social Media, Uncategorized Tagged With: conferences, episode III, Leadership, marketing, operations, people, revenge of the sith, SCRM, Social Media, star wars, support, TED

Stop operationalizing Social Customer Service (for now)

By michaelpace on May 8, 2011   Audience for this post: Customer Service Leaders, Call Center Leaders, Partners/Vendors, SCRM peeps, Social Media Consultants Not for: People who understand social business, social tools, and practice more than just daily   I love what I do.  I [attempt to] thrill customers who choose “alternative” channels to receive […]

Filed Under: Business Process Management, Customer Service, Leadership, People, Social Media, Uncategorized Tagged With: conferences, customer experience, customer service, Leadership, NECCF, operations, SCRM, social business, Social Media, TED, WFM, Workforce Management

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