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Are you Walking your Talk?

By michaelpace on December 15, 2011 As a member of the Board of Directors for the North East Contact Center Forum, I have the opportunity to speak with a number of Customer Service Managers, Directors and VP’s across multiple industries and geographies. The most common theme among these leaders is the intricate balancing act of […]

Filed Under: Business Process Management, Customer Service, Leadership, Organizational Structure, posts, Uncategorized Tagged With: BPM, Business Process Management, customer experience, customer service, Leadership, Linchpin, priorities, project management, quadruple constraints, Seth Godin, talk, triple constraints, walk

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