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Boba Fett and the Value of Community Hurdles

By michaelpace on September 9, 2013 As a little man, Boba Fett was by far the coolest Star Wars character ever.  He had a jet pack, wrist rockets, and an outfit designed with attitude.  I never thought about it back then, but his outfit and weaponry was not all that made him cool.  And it […]

Filed Under: Community, Leadership, Social Media, Uncategorized Tagged With: Boba Fett, Community, Community Management, hurdles, social business, Social Media, star wars

Putting Social Media in Context or Don’t Hate the Tool, Hate the Carpenter

By michaelpace on February 20, 2012 They say frustration is the mother of invention.  This post is rooted in frustration.  My frustration lies with smart social strategists and users consistently doing the following: Making social media the objective Consistently bashing one social media tool versus another, whether it’s Google +, Pinterest, Twitter, Facebook, MySpace, Path, […]

Filed Under: Community, Fun, People, posts, Social Media, Uncategorized Tagged With: Carpenter, Community, Community Management, Darth Vader, Facebook, google, Leadership, MySpace, Pinterest, social business, Social Media, star wars, Tool, twitter

Social Star Wars Saga Episode III: Revenge of the Sith

By michaelpace on November 10, 2011 Pre-prequel: With the recent release of the Star Wars saga on Blu-ray, I feel compelled to finally put together my official Social Star Wars Blog Saga. Enjoy all of you fantastic nerds. Episode I: The Phantom Menace Episode II: Attack of the Clones I love what I do.  I […]

Filed Under: Customer Service, Leadership, People, posts, Social Media, Uncategorized Tagged With: conferences, episode III, Leadership, marketing, operations, people, revenge of the sith, SCRM, Social Media, star wars, support, TED

Social Star Wars Saga Episode II: Attack of the Clones

By michaelpace on November 9, 2011 Pre-prequel: With the recent release of the Star Wars saga on Blu-ray, I feel compelled to finally put together my official Social Star Wars Blog Saga. Enjoy all you fantastic nerds. Episode I: The Phantom Menace I was attending the social media track of conference, and went to the […]

Filed Under: Business Process Management, Leadership, People, posts, Social Media, Uncategorized Tagged With: Attack of the Clones, bubble, Business Process Management, clones, conferences, customer service, Episode II, Leadership, social business, Socialnomics, star wars, support

Social Star Wars Saga Episode I: The Phantom Menace

By michaelpace on November 7, 2011 Pre-prequel: With the recent release of the Star Wars saga on Blu-ray, I feel compelled to finally put together my official Social Star Wars Blog Saga. Enjoy all you fantastic nerds. As I mentioned in my last video post, one of the most popular questions asked of me by […]

Filed Under: Customer Service, Leadership, People, posts, Social Media, Uncategorized Tagged With: conferences, customer experience, customer service, episode I, marketing, operations, phantom menace, Return on Investment, ROI, social business, Social Media, star wars, support

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