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Is it time to flip Customer Service on its side? – along with Marketing, Sales, Product, etc…

By michaelpace on february 15, 2012 I am not sure who originally designed how organizations should be aligned. Maybe it was the armies of the past, the mafia or some random Joe who gets no credit for how 99% of businesses are structured today. There is a Marketing Department, Sales, Customer Service, Product, IT, Human […]

Filed Under: Leadership, Organizational Structure, People, posts, Uncategorized Tagged With: Community, customer experience, customer service, HR, Human Resources, Leadership, marketing, operations, people, Sales, Socialnomics, values

Social Star Wars Saga Episode II: Attack of the Clones

By michaelpace on November 9, 2011 Pre-prequel: With the recent release of the Star Wars saga on Blu-ray, I feel compelled to finally put together my official Social Star Wars Blog Saga. Enjoy all you fantastic nerds. Episode I: The Phantom Menace I was attending the social media track of conference, and went to the […]

Filed Under: Business Process Management, Leadership, People, posts, Social Media, Uncategorized Tagged With: Attack of the Clones, bubble, Business Process Management, clones, conferences, customer service, Episode II, Leadership, social business, Socialnomics, star wars, support

Top 5 Reasons Why Customer Service is Avoiding the Social Media Wave

By michaelpace on August 19, 2011 Ok, show of hands (and be honest, I can see you through your webcam), does your company provide social customer service through your actual customer service department? Or does Marketing handle it; or some other department or combo? During a webinar hosted by Jeremiah Owyang (a must follow) earlier […]

Filed Under: Customer Service, Leadership, People, posts, Social Media, Uncategorized Tagged With: Altimeter, Constant Contact, customer experience, customer service, google, Hootsuite, ICMI, Jeremiah Owyang, Leadership, marketing, people, social, social business, Social Media, Socialnomics, support, tweetchat

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