The Pace of Service

  • Home
  • About
  • Consulting Services
  • Blog
  • Contact

4 Fast Social Customer Service Answers to Big Questions

By michaelpace on October 31, 2011 I am finally settled in after a whirlwind conference tour talking with lots of Contact Center, Technology and Customer Service leaders.  Over the course of the last month, a few common questions kept popping up: Is there positive ROI in Social Customer Service? Who should own Social Media? How […]

Filed Under: Business Process Management, Community, Customer Service, Leadership, Organizational Structure, People, posts, Social Media, Uncategorized Tagged With: B2B, customer experience, customer service, Leadership, negative comments, Ownership, ROI, social business, Social Media, Social media ownership

Post History

Keyword Search

Get Social

  • LinkedIn
  • Phone
  • Twitter

Copyright © 2022 · Agency Pro on Genesis Framework · WordPress · Log in