By michaelpace on August 8, 2012 We are living in a visual world, and I am visual girl (ummm guy). Even back then Madonna knew the importance of how visual we are as human beings. Whether it was provocative videos, suggestive stage acts, or pointy cone-shaped bras, she understands the impact of using “visual aids” […]
How to Set Up a Social Customer Service Team
By michaelpace on January 25, 2012 Again this week I am attending and speaking at a Customer Service / Contact Center conference, and I am seeing lots of talk of companies interested in social media, but very few acting on it. I can understand the trepidation to jump in, and I am concerned for my […]