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Visual Service can be Proactive Customer Service

By michaelpace on August 8, 2012 We are living in a visual world, and I am visual girl (ummm guy).  Even back then Madonna knew the importance of how visual we are as human beings.  Whether it was provocative videos, suggestive stage acts, or pointy cone-shaped bras, she understands the impact of using “visual aids” […]

Filed Under: Community, Customer Service, Leadership, posts, Social Media, Uncategorized Tagged With: Community, customer experience, customer service, google, Madonna, Pinterest, SEO, slideshare, social business, Social Media, Using Pinterest for Customer Service

How to Set Up a Social Customer Service Team

By michaelpace on January 25, 2012 Again this week I am attending and speaking at a Customer Service / Contact Center conference, and I am seeing lots of talk of companies interested in social media, but very few acting on it.  I can understand the trepidation to jump in, and I am concerned for my […]

Filed Under: Customer Service, Leadership, Organizational Structure, People, posts, Social Media, Uncategorized Tagged With: conferences, Contact Center Association, customer experience, customer service, Hootsuite, ICMI, IQPC, Leadership, operations, organization, people, ROI, SCRM, slideshare, social business, Social Media, Social Organization, TSIA, TSW

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