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Visual Service can be Proactive Customer Service

By michaelpace on August 8, 2012 We are living in a visual world, and I am visual girl (ummm guy).  Even back then Madonna knew the importance of how visual we are as human beings.  Whether it was provocative videos, suggestive stage acts, or pointy cone-shaped bras, she understands the impact of using “visual aids” […]

Filed Under: Community, Customer Service, Leadership, posts, Social Media, Uncategorized Tagged With: Community, customer experience, customer service, google, Madonna, Pinterest, SEO, slideshare, social business, Social Media, Using Pinterest for Customer Service

Putting Social Media in Context or Don’t Hate the Tool, Hate the Carpenter

By michaelpace on February 20, 2012 They say frustration is the mother of invention.  This post is rooted in frustration.  My frustration lies with smart social strategists and users consistently doing the following: Making social media the objective Consistently bashing one social media tool versus another, whether it’s Google +, Pinterest, Twitter, Facebook, MySpace, Path, […]

Filed Under: Community, Fun, People, posts, Social Media, Uncategorized Tagged With: Carpenter, Community, Community Management, Darth Vader, Facebook, google, Leadership, MySpace, Pinterest, social business, Social Media, star wars, Tool, twitter

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