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Snowballing Incredible Customer Experiences

“Life is like a snowball. The important thing is finding wet snow and a really long hill.” – Warren Buffett This article originally appeared in ICMI’s Social Media Resources. It is such a perfect simile. We’ve all had those moments, for good or for not-so-good, when our actions build upon the previous, and create either […]

Filed Under: Customer Service, posts, Social Media, Social Organization, Uncategorized Tagged With: Community Management, customer experience, customer service, cycles, knowledge management, Snowball, Social Media, virtuous

Does Bon Jovi know Customer Service & Social Business?

By michaelpace on July 28, 2011                                          Bon Jovi pontificating after a blown speaker fuse during their Boston show in March – image via @chickswguitars If you are like me, you probably do some of your best thinking in the shower or on your commute to work.  The other day, while doing a little commute dancing […]

Filed Under: Community, Customer Service, Fun, Leadership, Social Media, Uncategorized Tagged With: @chickswguitars, Bad Medicine, Bon Jovi, Boston, Community, Community Management, content, curation, customer experience, customer service, Fun, I'll Be There for You, I'll Sleep When I'm Dead, Just Older, knowledge management, Leadership, Livin' on Prayer, operations, social business, Social Media, support, Youtube

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