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Defining A Great Customer Experience – Starting at the Top

Remember a time you fell head over heels for someone.  Now, if I asked to define the experience, you would know the feeling intrinsically, but may have a hard time explaining it.  You might comment how they made you laugh or how they dressed or became suddenly shy ordering a cup of coffee at Starbucks.  […]

Filed Under: Customer Service, Marketing, Uncategorized Tagged With: customer experience, customer experience management, funnel, marketing

Usual, Great, and Future Leading Companies

By michaelpace on January 14, 2013   How Most Companies Sell & Add Value:                           How Great Companies Sell & Add Value:                                       How Future […]

Filed Under: Community, Customer Service, Leadership, posts, Uncategorized Tagged With: advocacy, awareness, Community, consideration, customer experience, customer service, flip the funnel, funnel, intent, loyalty, purchase, support

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