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Customer Service Fortune Cookies for 2014 and Beyond

By michaelpace on December 16, 2013 Complete, wild guess predictions and thoughts by my cousin Pacefucious about the trends in Customer Service for 2014. Note: The practice of adding “in bed” may or may not work with the following fortunes. Pacefucious say: Successful Customer Service leaders will be Customer Success Leaders Even now, Customer Success […]

Filed Under: Customer Service, Leadership, People, posts, Social Media, Uncategorized Tagged With: Big Data, Community, Community Management, customer experience, customer service, customer success, fortune, fortune cookie, Leadership, Net Promoter Score, NPS, social business, Social Media

Customer Service Fortune Cookies for 2012

By michaelpace on January 3, 2012 Complete, wild guess predictions and thoughts by my cousin Pacefucious about the trends in Customer Service for 2012. Note: The practice of adding “in bed” may or may not work with the following fortunes. Pacefucious say: “Transactional social customer service is like making out with pretty cousin” I hope […]

Filed Under: Community, Customer Service, Leadership, People, posts, Social Media, Uncategorized Tagged With: Community, Community Management, content, customer experience, customer service, fortune cookie, HBR, Leadership, SCRM, social business, Social Customer Relationship Management, Social Media

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