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Putting Social Media in Context or Don’t Hate the Tool, Hate the Carpenter

By michaelpace on February 20, 2012 They say frustration is the mother of invention.  This post is rooted in frustration.  My frustration lies with smart social strategists and users consistently doing the following: Making social media the objective Consistently bashing one social media tool versus another, whether it’s Google +, Pinterest, Twitter, Facebook, MySpace, Path, […]

Filed Under: Community, Fun, People, posts, Social Media, Uncategorized Tagged With: Carpenter, Community, Community Management, Darth Vader, Facebook, google, Leadership, MySpace, Pinterest, social business, Social Media, star wars, Tool, twitter

Liar, Liar, Liar!!! … Get Back Witch! I’m Not a Witch, I’m Your Audience

By michaelpace on August 8, 2011 Attend a social media or call/contact center conference lately?  Have you attended a session or class on social media?  Did the distinguished speaker tell you the first step to get into social media was to LISTEN?  Guess what? That person was lying to you. Oh no, they were not […]

Filed Under: Customer Service, Leadership, Social Media, Uncategorized Tagged With: Blog, bubble, Community Roundtable, conferences, customer service, Facebook, Game of Thrones, google, HBO, Leadership, LinkedIn, Listen, Princess Bride, Rachel Happe, social business, Social Media, Technorati, twitter

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