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Did You Just Build Your Strategy on a Shaky Foundation?

By michaelpace on March 7, 2012 Let me tell you story. In 1974, the University of Massachusetts at Amherst completed building the W.E.B. Du Bois Library.  It’s a glorious 26 story, red bricked honor to education of the 25,000+ students of the university.  I believe it is still the tallest library in the United States.  […]

Filed Under: Customer Service, Leadership, posts, Uncategorized Tagged With: Business Process Management, Culture, customer experience, customer service, Data, Leadership, operations, Process, Talent, Technology, UMass, WEB Du Bois Library

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