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5 Signs That Your Customer Service Sucks

By michaelpace on March 26, 2012 Talk to most any CEO, and they will tell you that they have great customer service.  They will tell you how proud they are of their service, and how important it is to their business objectives.  And it goes beyond C-Level executives.  Lots of people think their company provides […]

Filed Under: Customer Service, Leadership, People, Uncategorized Tagged With: absentee rate, benchmark, csat, customer experience, customer service, Leadership, Net Promoter Score, NPS, satisfaction, Social Media

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