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Social Customer Service – A completely different animal (associate)?

social customer service

By michaelpace on June 12, 2011 For the last 30 years, traditional customer service recruiting, training, core skills and performance management have not changed dramatically.   Service professionals and their management teams have been able to hone the delivery of customer needs through various channels.  But are the same attributes that make a great traditional customer […]

Filed Under: Customer Service, Leadership, People, Social Media, Uncategorized Tagged With: animal, associate, content, curation, customer experience, customer service, HR, Human Resources, Leadership, people, social business, Social Media, support

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