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1 Social Business Post – 3 Feet – 3 Boobs

By michaelpace on July 25, 2012 What the hell happened last Friday in the social business world? Did the planets align to erase the business brains of people at the customer facing keyboards of 3 disparate companies? Alien hackers took over twitter and customer relationship accounts? Or did 3 companies just get lazy while working […]

Filed Under: Customer Service, Leadership, posts, Social Media, Social Organization, Uncategorized Tagged With: Celebboutique, customer service, marketing, mistakes, NRA, social business, Social Media, solve360, twitter, values

Social’s First Real Customer Service Centric Platform? Product Review: Social Dynamx

By michaelpace on May 13, 2012 “No social enterprise transformation strategy can succeed unless Customer Service plays a central role.” said Michael Maoz, Vice President and Distinguished Analyst for Customer Strategies research at Gartner.  “Current structures are inadequate. The challenge for senior management is to engineer the necessary processes and technology changes that will allow […]

Filed Under: Community, Customer Service, Social Media, Social Organization, Uncategorized Tagged With: associate, Community, Community Management, content, customer experience, customer service, SCRM, social business, Social Media, Social Organization

CH-CH-CH-CH-CHANGES or Leadership’s Most Underrated Skill

By michaelpace on April 23, 2012 It’s great to see a portion of the focus on social media technologies shift from shiny objects and how to market better to increasing the adoption of the tools and uses within the organization.  The era of the Social Business or, as I prefer to call it, the Social […]

Filed Under: Business Process Management, Leadership, People, posts, Social Organization, Uncategorized Tagged With: ADKAR, associate, BPM, Business Process Management, Leadership, people, social business, Social Organization

I discovered my Social Media ROI? Or How much is your personal development worth?

By michaelpace on March 30, 2012                             I am not that big of a fan of the term “Social Business”. I love the broader concept of using social tools and networks to more effectively and efficiently achieve business goals. For a more […]

Filed Under: Community, Customer Service, Leadership, People, posts, Social Media, Social Organization, Uncategorized Tagged With: Community, Community Management, Community Roundtable, conferences, empowerment, Leadership, ROI, social bu, social business, Social Media, Social Organization, The Community Roundtable

The Best Twitter Advice I Ever Received

By michaelpace on September 12, 2011 For the past couple years, much of the chatter and content on/in social networks has been about authenticity, trust, and not being “all about you”.  I am a big promoter of this philosophy, and truly believe this type of open content is the cream that will rise to the […]

Filed Under: about, People, Social Media, Social Organization, Uncategorized Tagged With: Balance, Community Roundtable, Constant Contact, content, curation, social business, Social Media, Trust, twitter

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