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March 29, 2017

About Mike + the Pace of Service

(Ironic: Social business and media is all about them, but the first thing you do is write about yourself – all right I’ll play)

  • I am not a writer, and I have a voice.
  • I love what I do, and it is not my life.
  • I absolutely love my family, and they are all crazy.
  • I am passionate about delivering incredible customer experiences, and understand we live in a world of constraints.
  • I am relatively new to the social business and media world, and know that I am deeply entrenched into its bubble.
  • I have a need for structure and process, and cognizant that the best process is the one that does not appear to exist.
  • I am a strong leader, and an equally strong follower.
  • I have lead retail, financial service and technology organizations, and I believe exceptional customer service is not vertical specific.
  • I have real teams, budgets and bosses, and I won’t give you mystical customer service advice.
  • I will make mistakes, and I am perfectly alright with that.
  • I have a slew of insecurities, and I really appreciate affirmative and opportunistic feedback.
  • That is all, and no where near close to everything.

Quick Facts:

  • Dad
  • Head of Customer Care and Cultivation at PerkStreet Financial
  • Currently on Board of Directors for the North East Contact Center Forum
  • Previously with Constant Contact, Capital One Financial, and Tiffany & Co.
  • Jersey boy living in New England
  • Movember Man
  • Nationally recognized speaker on Customer Service, Social Business, and Culture
  • Twitter (My favorite place to chat)
  • LinkedIn
  • Google+

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